COURSE REFUND POLICY
Cancellation By Student
Pre-Requisite (Qualification) Courses and Exam Preparation
Proof of cancellation must be received by the school within 10-days from date materials were received by you or delivered to the shipping address you provided us. Upon our school receiving back all materials, the course fee paid will be refunded (within 7 days) minus a 20% fee based on the total charged (less shipping costs) for registration which includes administrative, handling, and restocking charges. Additional deductions will be made for damaged or unreturned materials.
No Exceptions To Our Policy
Either call 1-800-877-7008 or send “certified mail” requests to:
California School of Real Estate, Attn: Refund Dept. 18471 Apricot Way, Castro Valley, CA 94546.
200% MONEYBACK GUARANTEE (If Failing the State Exam)
Program Including Qualification Courses & PowerPrep Online:
When purchasing our full program including the 3 (qualification) pre-requisite courses and the free online prep program, In the event of a failure of the state exam, under the terms of our “Ultimate Guarantee” We will pay back double the amount you had paid for our program. Amount refunded would not include tax and shipping. Example: if you enrolled in program for $139 then you would be refunded an even $278.
PowerPrep Online Program Only:
When purchasing the PowerPrep Online program on its own, In the event of a failure of the state exam, under the terms of our “Ultimate Guarantee” We will pay back double the amount you had paid for our program. Amount refunded would not include tax and shipping. Example: if you enrolled in program for $79 then you would be refunded an even $158.
Refund Procedure: Students must take their state exam within 1 year of enrollment (If purchased a full program including Qualification Course Program) or 6 months (If purchased License Preparation Only) If failing, the student must, within 10 days from taking the State Exam, do the following: Send the school a copy failure notice, the school will, within 14 days, send a full refund to the student. Send to California School of Real Estate, Attn: Shipping and Refund Dept. 18471 Apricot Way, Castro Valley, CA 94546. .
Alternative to Refund: Students may also retain the materials and continue to study (or keep passcode active to continue to access the PowerPrep Online Program). Over the years of our family providing this program, our students have rarely failed. Those that have (2% to 3% a year), had proven to have done so as a result of having taken their exams prematurely before completing the suggested study procedure. If, for some reason, a student retakes the state exam for a second time and fails again, the school will continue to honor the refund
Contract Termination | Re-Enrollment: The contract for pre-requisite courses expire after 1 year. If a student goes beyond the 1 year time period, according to DRE regulations, the student must re-enroll in the course(s). As a courtesy we charge a nominal $25 fee to re-enroll in each course. Being a re-enrollment, the student’s official contract time starts over and in turn the student must wait for the minimal time period of 2 1/2 weeks to pass before becoming eligible to take a final exam.
Final Examinations: Finals must be taken during contract period. Exam is “Open Book, Monitored” and requires a 60% grade to pass. Final examinations may be taken anytime after 2-1/2 weeks from date of receiving course materials. If taking more than one course, the student becomes eligible to take a final each 2-1/2 weeks. Example: If taking 3 courses, after 2-1/2 weeks, the student becomes eligible to schedule a final; after 5 weeks, a second final; and after 7-1/2 weeks, the third course final. If the final is failed, the student will be administered a second final; if the second final is failed, the course is failed.
Any questions or problems concerning this school that have not been satisfactorily answered or resolved by the school should be directed to the Bureau for Private Postsecondary and Vocational Education in the Department of Consumer Affairs, 400 R Street, Suite 5000, Sacramento, CA 95814 (877) 373-4542.