COURSE REFUND POLICY
CANCELATION BY STUDENT
Pre-Requisite (Qualification) Courses and Exam Preparation
Proof of cancelation must be received by the school within 10-days from date materials were received by you or delivered to the shipping address you provided us. Upon our school receiving back all materials, the course fee paid will be refunded (within 7 days) minus a 20% fee based on the total charged (less shipping costs) for registration which includes administrative, handling, and restocking charges. Additional deductions will be made for damaged or unreturned materials.
NO EXCEPTIONS TO OUR POLICY
Either call 1-800-877-7008 or send “certified mail” requests to:
California School of Real Estate, Attn: Refund Dept. 18471 Apricot Way, Castro Valley, CA 94546.
ULTIMATE DOUBLE YOUR MONEY BACK GUARANTEE
(If failing the State Exam)
PowerPrep Online Program Only:
When purchasing the online prep program on its own, In the event of a failure of the state exam, under the terms of our “Ultimate Guarantee” We will pay back double the amount you had paid for our program.
Program Including Qualification Courses & Free PowerPrep Online:
No refund on Qualification Course because nearly all students pass. No refund on PowerPrep Online Prep Program when included for free, however we will pay state exam fee of $60 for Sales Agents and $95 for Brokers if failing. We will also issue a full refund of $40 for hardcopy versions if they were also purchased.
Refund Procedure: Students must take their state exam within 1 year of enrollment (If purchased a full program including Qualification Course Program) or 6 months (If purchased License Preparation Only) If failing, the student must, within 10 days from taking the State Exam, do the following: (1) Send the school a copy failure notice along with student’s signed form attesting to having completed the entire study procedure prior to taking their exam; and (2) If purchase a program that included harcopy materials, Return all the program materials to the school (shipping paid by student; the cost or returning DVDs, CD and booklets is minimal). After completing steps 1 and 2 (if applicable), the school will, within 14 days, send a full refund to the student. Send to California School of Real Estate, Attn: Shipping and Refund Dept. 18471 Apricot Way, Castro Valley, CA 94546. .
Alternative to Refund: Students may also retain the materials and continue to study (or keep passcode active if just purchased the PowerPrep Online Program). Over the years of our family providing this program, our students have rarely failed. Those that have (2% to 3% a year), had proven to have done so as a result of having taken their exams prematurely before completing the suggested study procedure. If, for some reason, a student retakes the state exam for a second time and fails again, the school will continue to honor the refund
Contract Termination / Re-Enrollment: The contract for pre-requisite courses expire after 1 year. If a student goes beyond the 1 year time period, according to BRE regulations, the student must re-enroll in the coure(s). As a courtesy we charge a nominal $25 fee to re-enroll in each course. Being a re-enrollment, the student’s official contract time starts over and in turn the student must wait for the minimal time period of 2 1/2 weeks to pass before becoming eligible to take a final exam.
Final Examinations: Finals must be taken during contract period. Exam is “Open Book, Monitored” and requires a 60% grade to pass. Final examinations may be taken anytime after 2-1/2 weeks from date of receiving course materials. If taking more than one course, the student becomes eligible to take a final each 2-1/2 weeks. Example: If taking 3 courses, after 2-1/2 weeks, the student becomes eligible to schedule a final; after 5 weeks, a second final; and after 7-1/2 weeks, the third course final. If the final is failed, the student will be administered a second final; if the second final is failed, the course is failed.
Any questions or problems concerning this school that have not been satisfactorily answered or resolved by the school should be directed to the Bureau for Private Postsecondary and Vocational Education in the Department of Consumer Affairs, 400 R Street, Suite 5000, Sacramento, CA 95814 (877) 373-4542.